Shaun A. Falzone
Coach/President for ChiTex Sports, LLC.
Education:
25+ years of Coaching Experience
Aurora University, Aurora IL
Bachelor of Arts in Coaching & Youth Sports Development
Certifications:
Illinois High School Association (IHSA) Certified
American Sport Education Program (ASEP) Certified
Level 4 USA Hockey Coach
CF Level 1 & 2 Certified
CF F.O.R.C.E. Operator Certified
Texas Realtor License
Coaching Experience:
Texas Warriors, Richardson, TX March 2019- April 2020
Head Coach 16UA/ Assistant Coach 16UAA
Texas Tigers 16UAA, Farmers Branch, TX April 2018 – March 2019
Head Coach
Texas Girls High School Hockey Team, Irving TX, November 2018- August 2019
Head Coach
Dallas Stars Elite Girls 19U/14U Tier 1, Irving, TX April 2018- Present
19U Co-Head Coach/ 14U Assistant Coach/ Skills Coach
Dallas Blackhawks Elite 16U Tier 1, Irving, TX April 2017 – April 2018
Head Coach/ Skills Coach
Dallas Stars Elite Girls 14U Tier 2, Irving, TX August 2017- April 2018
Assistant Coach/ Skills Coach
Cyclones Amateur Hockey Association, Geneva IL. March 2015- August 2017
Head Coach for Midget NIHL Elite Team
Aurora University, Aurora, IL. August 2012- March 2015
Assistant Coach/ Recruiting Coordinator
Assistant NCAA Coach and Head Coach for the NCAA JV and ACHA D3 teams
Minnesota Owls, Isanti, MN August 2012 – May 2013
Recruiting Coordinator/ Assistant Coach
Wisconsin Dells Duck, Wisconsin Dells, WI. May 2011- April 2012
Head Coach/ General Manager
Related Experience:
ChiTex Sports, LLC. February 2020- Present
Owner
Falzone’s Professional Solutions, Inc. April 2017- Present
Owner
DSE Hockey Centers LP, Dallas, TX April 2017- March 2020
Operations
Controlled F.O.R.C.E., Inc, Batavia, IL. August 2016- January 2018
Assistant to the Director of Military Training
AdvoCare, Frisco, TX October 2013- Present
Distributor
Honors:
PeeWee 2009/2010 NIHL Champions
Bantam 2010/2011 2nd Place in State
Minnesota Junior Hockey League (MnJHL) Coach of the Year 2011-2012
Veteran in the US Army, Military Police
Dean’s List in 2012-2014 at Aurora University
First Texas Girls High School Team, 2019 National Champions
14U Tier 1 Girls Team National Appearance
Ali Chaudhri
Assistant GM/ Head of Marketing/ Assistant Coach
Professional Summary
Management professional with solid background in business practices for profitability and ensuring maximum accuracy and quality. Comprehensive knowledge in business development, purchasing, strategic planning with repeated success by building operational, financial and training processes that serve as business models for efficiency. Excellent ability to maintain an active awareness of best practices within the disciplines of procurement and sourcing. Also, able to develop, analyze and effectively interpret financial information.
SUMMARY OF PROFESSIONAL EXPERIENCE:
VP of Operations / Field Consultant NTX Hockey Jun 2012 – Present
Founded NTX Hockey in 2012, servicing all sports in north Texas. Sold the company end of 2015. Stayed on board to help with transition.
Capitalized on ground operations, distribution, productivity and service. Grew business from start up to area wide brand recognition with strategic planning and customer satisfaction. Optimized pricing and implemented quality metrics to track business needs. Established standard quality metrics to better meet client requests and technical protocols for service upgrades and resulting in increased client satisfaction and sales.
Key Achievements:
Financial and Banking Jul 2009 – Mar 2013
Branch Manager II / VP of Compliance & Ops Texans Credit Union Jul 2012 – Mar 2013
Branch Manager (AVP) Bank of Texas Mar 2010 – Jul 2012
Branch Manager Wachovia / Wells Fargo Jul 2009 – Mar 2010
Oversee the day-to-day branch operations and manage branch expense, operations, P & L, and credit controls; community leadership; human resource management; and meeting financial and compliance standards. Develop and implement retail banking strategies within a geographic trade area. Deepen the existing relationships and deliver exceptional customer experience. Developed short- and long-term strategic planning goals for assigned area by implementing new products and services, directing branch staff, oversee business development to increase branch production and profitability. Evaluate and promote employees into management and develop an efficient sales team through consistent coaching. Planned Jump into January 2010 sales plan for the branch and exceeded plan by 12% (#1 in the district and #3 in the DFW market). Held the team accountable throughout 2010, resulting in best first quarter for the branch in 3 years. Facilitate district / regional sales call and meetings.
Key Achievements:
Big Box Retail Sep 2006 – Jul 2009
Executive Team Leader Target Stores Sep 2006 – Jul 2009
Target is an upscale discounter that provides high-quality, on-trend merchandise at attractive prices in clean, spacious and guest-friendly stores. Target focuses and is leading client satisfaction in big box retail.
Drive sales by overseeing sales floor operations throughout the entire store. Manage the guest service and merchandising of four different Super Target stores in DFW area, with two to three departments in each store, with sales ranging from $2-$9 million. Provide training, feedback and follow up on merchandising skills for sales floor team members. Recruit, select, develop and retain talented team members. Act as leader on duty on a rotating basis, by responding to guest and team member concerns, opening and closing the store and ensuring all Target property and personnel are secure. Helped with opening of three new stores in the market and led the new food concept in target stores.
Key Achievements:
Hospitality / Retail Jan 1998 – Aug 2006
Manager ARAMARK Jan 1998 – Aug 2006
Aramark Corporation, known commonly as Aramark, is an American foodservice, facilities, and clothing provider supplying businesses, educational institutions, sports facilities, and health care institutions. Aramark provides food and facility services to thousands of clients in 22 countries around the globe. Aramark’s revenues reached $12.3 billion USD in 2009 and was listed as the 189th largest employer on the Fortune 500.
Fostered relationships with customers, vendors and clients. Determined where reductions in expenditures could be made. P&L responsibility of all aspect of operation. Conduct annual performance reviews of staff and management. Multi unit overview of national and local brands. Develop strategic and operational plans for the work group, managing execution, and measuring results. Provide functional expertise and execute functional responsibilities. Provide partners with coaching, feedback, and developmental opportunities and build effective teams.
Key Achievements:
EDUCATION
2003 Business Administration – Organizational Behavior, Abilene Christian University, Abilene TX
CERTIFICATTIONS
USA HOCKEY Coach Level 4 CEP#419162
SAFESPORT
Management professional with solid background in business practices for profitability and ensuring maximum accuracy and quality. Comprehensive knowledge in business development, purchasing, strategic planning with repeated success by building operational, financial and training processes that serve as business models for efficiency. Excellent ability to maintain an active awareness of best practices within the disciplines of procurement and sourcing. Also, able to develop, analyze and effectively interpret financial information.
SUMMARY OF PROFESSIONAL EXPERIENCE:
VP of Operations / Field Consultant NTX Hockey Jun 2012 – Present
Founded NTX Hockey in 2012, servicing all sports in north Texas. Sold the company end of 2015. Stayed on board to help with transition.
Capitalized on ground operations, distribution, productivity and service. Grew business from start up to area wide brand recognition with strategic planning and customer satisfaction. Optimized pricing and implemented quality metrics to track business needs. Established standard quality metrics to better meet client requests and technical protocols for service upgrades and resulting in increased client satisfaction and sales.
Key Achievements:
- Negotiate purchases to ensure lowest cost consistent with quality standards expected
- Maintain knowledge of the local representatives and distributers and build constructive relationships.
- Analyzed collected data and implemented necessary changes to improve production productivity
- Personally, met with all clients on regular basis to increase customer satisfaction
- Created and implemented rule regulations and processes for purchasing
- Increased sales by strategically placing products at the rinks. Sales increased by 12% in 2017
- Decreased overhead cost by effective time management and scheduling based on business needs
Financial and Banking Jul 2009 – Mar 2013
Branch Manager II / VP of Compliance & Ops Texans Credit Union Jul 2012 – Mar 2013
Branch Manager (AVP) Bank of Texas Mar 2010 – Jul 2012
Branch Manager Wachovia / Wells Fargo Jul 2009 – Mar 2010
Oversee the day-to-day branch operations and manage branch expense, operations, P & L, and credit controls; community leadership; human resource management; and meeting financial and compliance standards. Develop and implement retail banking strategies within a geographic trade area. Deepen the existing relationships and deliver exceptional customer experience. Developed short- and long-term strategic planning goals for assigned area by implementing new products and services, directing branch staff, oversee business development to increase branch production and profitability. Evaluate and promote employees into management and develop an efficient sales team through consistent coaching. Planned Jump into January 2010 sales plan for the branch and exceeded plan by 12% (#1 in the district and #3 in the DFW market). Held the team accountable throughout 2010, resulting in best first quarter for the branch in 3 years. Facilitate district / regional sales call and meetings.
Key Achievements:
- Recognized for increasing loans and service goals 6 out of 8 months –TCU (75% to 96%)
- Increased booked 4th quarter Real estate loan goals to 125% in 2013
- Decreased branch NSF refund from $2,000 per month to $800
- Recipient of Perfect Circle award 1st Quarter of 2012 and twice in 2011 - BOT
- Turned around two under performing branches in both sales and service to achieve monthly goals
- Top three Score Cad score in Dallas area after 1st Quarter of 2012
- Exceeded Spring Loan Campaign % to goal with 168% in 2012
- Exceeded in all 4 key performance indicators and Score card for each month in 2011
- Grew deposits by 148% in 2011
- Annual mortgage goal exceeded by 178% in 2011
- Leading the Bank at work program for the district.
- Met all three (3) main metrics for Jump into January 2010 campaign (top 3 in DFW) - WF
- Increased teller referral to 120 per quarter (highest in market)
- Created unified coaching model to be used by peers to assure success of the team
- Developed follow-up program resulting in 10-15% increase in sticky service usage
- Received satisfactory on every corporate audit
Big Box Retail Sep 2006 – Jul 2009
Executive Team Leader Target Stores Sep 2006 – Jul 2009
Target is an upscale discounter that provides high-quality, on-trend merchandise at attractive prices in clean, spacious and guest-friendly stores. Target focuses and is leading client satisfaction in big box retail.
Drive sales by overseeing sales floor operations throughout the entire store. Manage the guest service and merchandising of four different Super Target stores in DFW area, with two to three departments in each store, with sales ranging from $2-$9 million. Provide training, feedback and follow up on merchandising skills for sales floor team members. Recruit, select, develop and retain talented team members. Act as leader on duty on a rotating basis, by responding to guest and team member concerns, opening and closing the store and ensuring all Target property and personnel are secure. Helped with opening of three new stores in the market and led the new food concept in target stores.
Key Achievements:
- Exceeded customer experience metrics in Food and Front-End areas for each quarter
- Received Golden Contribution award for highest revenues and earnings for 2006, 2007 and 2008
- Increased sales in house wares, domestics, health & beauty, pets and commodities by 12%
- Successfully developed and promoted top talent to positions team leader and above
- Co-developed local training and on boarding program for incoming managers and interns
- Turned around three poor performing stores from RED to Green in all categories
- Directed the activates of up to 160 personnel, including 4 managers and 12 team leaders in each store
- Assisted District with assessments, audits and opening of three new Super Target stores in the market
Hospitality / Retail Jan 1998 – Aug 2006
Manager ARAMARK Jan 1998 – Aug 2006
Aramark Corporation, known commonly as Aramark, is an American foodservice, facilities, and clothing provider supplying businesses, educational institutions, sports facilities, and health care institutions. Aramark provides food and facility services to thousands of clients in 22 countries around the globe. Aramark’s revenues reached $12.3 billion USD in 2009 and was listed as the 189th largest employer on the Fortune 500.
Fostered relationships with customers, vendors and clients. Determined where reductions in expenditures could be made. P&L responsibility of all aspect of operation. Conduct annual performance reviews of staff and management. Multi unit overview of national and local brands. Develop strategic and operational plans for the work group, managing execution, and measuring results. Provide functional expertise and execute functional responsibilities. Provide partners with coaching, feedback, and developmental opportunities and build effective teams.
Key Achievements:
- Manage day to day operations of 4 units generating $8 million in annual revenue
- Developed operational forecast and demonstrate ability to explain variances
- Successfully launched new store in emerging market from pre-opening to established market
- Performed and reviewed weekly, monthly, quarterly inventory to ensure accuracy
- Maximized inventory controls to drive shrink levels 7% below target
- Compiled weekly and monthly financial reports for district to be shared with DM's and VP
- Exceeded sales goals by 6.9% in 2005
- Featured in community newspaper multiple times as “Community Leader to Watch”
EDUCATION
2003 Business Administration – Organizational Behavior, Abilene Christian University, Abilene TX
CERTIFICATTIONS
USA HOCKEY Coach Level 4 CEP#419162
SAFESPORT
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